Experience

Product Designer 

eBay, San Francisco Ca.
June 2016 - Present

Work with a cross-discipline agile team to deliver a new registration experience. 
Facilitate design process between the design and project teams.
Embrace system, dependent team, and outdated design library constraints.
Utilization of research tools and data to shape outcomes.
Constant iteration loops between design and review with relevant stakeholders.
Learn to design without data, using qualitative data to create momentum.
Balance short-term sprint projects with long-term strategic visioning.
Successful implementation of several registration projects, including:
registration optimization, address auto-complete, and the first-time user buy flow.


Associate Instructor 

Indiana University, Bloomington IN.
August 2014 - May 2016

Project Mentor for multiple first-year HCI Master student groups. 
Facilitated and participated in design critiques of interaction design projects. 
Provided in-situ and documented feedback to every design team on all projects.


User Experience Intern 

Blizzard Entertainment, Irvine CA.
May 2015 - August 2015

Planned and implemented a design strategy to meet the Agile framework. 
Concept development included sketching, wireframing, and prototyping. 
Concept iterations from user feedback, backlogged items, and testing. 
Improved upon concept handoff between designers and engineers. 
Deployed an application to support cross department employee interactions.


System Integration Analyst 

Accenture, Chicago IL.
August 2012 - July 2014

Configured the determination system for Medicaid expansion in Ohio.
Led client facing meetings to design logic use cases based on state policy.
Worked closely with developers to ensure end-to-end design and functionality.
Ohio Medicaid went live, impacting over 3 million citizens and earning federal funding.


Apple Sale Professional 

The Mac Experience, Bloomington IN.
January 2011 - May 2012

Built relationships with customers while diagnosing technical issues, selling a range of products, and participated in one-to-one customer training sessions.
Worked between client and Apple Specialist Technicians to ensure proper store process. 
Reached highest level of Apple Sales system.


Design Consultant 

Sanguine BioSciences, Santa Monica, CA.
July 2011 - September 2011

Generated website and logo designs for new company image using qualitative research. 
Explored technical marketing opportunities to expand reach with social media and SEO.
Designed first iteration of e-commerce website and human-centered branding.


Design Specialist 

Serve IT Internship, Bloomington IN.
January 2011 - May 2011

Consulted for Sycamore Land Trust (SLT) to redesign their website and database.
Developed prototypes for usability testing and utilized ethnographic methods to gain better understanding of their target user.
SLT has a new website that supports their daily operations. (http://sycamorelandtrust.org)


Tools

Design - Sketch, Axure RP, InVision, Zeplin, JustInMind, the Adobe Suite, Workflowy, Google Slides, and Post-It Notes.

Main Methods - A/B testing, Affinity Diagramming, Competitive Analysis, Contextual Inquiry, Heuristic Evaluation, Interviews, Multi-variant testing, Participatory Design, Rapid Prototyping, Sketching and Whiteboard Ideation, Wireframing, and Workshops.

Technical -  HTML, HTML 5, CSS, Oracle Policy Automation (OPA), MySQL.
*I prefer to use my technical knowledge as a unique perspective.


Education

M.S. Human Computer Interaction and Design Indiana University
May 2016

B.S. Informatics Indiana University
Minor in Graphic Design and Economics
May 2012


Involvement

Spartan Race Sprint and Super Runner
California
2016 - Present

Designers + Geeks Participant
San Francisco, CA
2016 - Present

IXDA Participant
New York, NY
2017

HCID Connect Coordinator
Bloomington, IN
September 2015 - February 2016

Alpha Sigma Phi Officer and Member
Bloomington, IN
November 2008 - May 2012

USY Pilgrimage Staff
Eastern Europe and Israel
June 2010 - August 2010, June 2011 - July 2011

Little 500 Cycling Achtung! Cycling
Bloomington, IN
August 2009 - April 2010